أكبر جولة تمويل لشركة ذكاء اصطناعي في المنطقة

About this episode

In this episode, we sit down with Abdullah Asiri, Founder & CEO of Lucidya, the AI-powered customer experience management (CXM) platform used by leading brands across MENA to understand customer feedback and respond effectively across digital channels.Founded in 2016, Lucidya now operates in 11 countries, serving clients across telecom, banking, healthcare, aviation, hospitality, and the public sectorm impacting the experience of 75M+ customers across the region.In July 2025, Lucidya announced a $30M Series B round, led by Impact46 with participation from Wa’ed Ventures (Aramco), Takamol Ventures, SparkLabs, Rua Growth Fund, and ARG — the largest AI funding round in the Middle East at the time.Abdullah walks us through the early setbacks, the pivots that reshaped the company, and the patient process of building trust in enterprise SaaS. We discuss focus, timing, hiring, and what it takes to scale a product into a company that endures.